Water Industry News

Heads Up Retailers, SwitchWaterSupplier.com Begins Uploading Customer Data!

Heads up water retail companies, SwitchWaterSupplier.com is commencing customer data uploads onto the trading platform.

You’ve got to be in it to win it…that’s the message from SwitchWaterSupplier.com to the water retail market.

Over a year in development and we are now trading, new clients are taking a significant interest, and customer water and waste water data is being uploaded to the water trading platform ready to be issued to the water retail companies.  We have scheduled for the first batch of clients water and waste water data to be released to the water retail market within 3 weeks of today.

Water retailers have you registered?  Energy consultants, Energy brokers, TPI’s, have you registered your interest in using the water retail procurement platform for your own customers, reaping the rewards of its unique approach to market-wide engagement and opening the doors to value-added partner services that can increase your revenue and your customers’ satisfaction with your water services capabilities?

Customers wishing to be placed on the platform are taking full advantage of the billing data correction prior to water and waste water data upload.  Auditing historical water and waste water bills is essential, especially since water market deregulation and a huge number of errors were apparently introduced into the water market data.  With this in mind, there’s a likelihood customers are being charged incorrectly.

Water billing errors go unnoticed, unless customers water bills are audited by water audit experts that have the experience to identify errors and work with the customer and supplier to amend the charges going forwards and claim back any overcharges from previous years.  It’s important that this process is completed prior to switching water supplier, otherwise any corrections needed after the customer has switched supplier will take longer to complete, as the claim has to be submitted to the new water retailer first.  This can take 6 to 8 weeks to complete, and then once the claim is approved by the new water retailer and the market data is amended, a further claim has to be submitted to the previous water retailer for a refund of historical overcharges charged by them, which represents another 6 to 8 week wait.

SwitchWaterSupplier.com recommends the most efficient process for customers, brokers and TPIs acting on behalf of their customers and water retailers, is to audit bills prior to the switching process, leaving everybody happy going forwards.