Latest Water Industry News

What is the ‘open water market’, and why does it matter?

All businesses, charities and public sector organisations in England and Scotland that are eligible, are all now able to choose who provides their water and wastewater retail services.

  Tip: If your premises are currently being served by a supplier which is wholly or mainly in Wales, then you will find that the rules for non-household water in Wales are a little different..

What are the benefits of the open water market?

There’s been much said about the benefit to businesses, including micro and SMEs, in switching water suppliers, but what are they?  Depending on the size of your organisation, the benefits vary and are not always limited to the outcome of a switch between water retailers and the potential savings it might bring about.

For the first time, deregulation in England brought about UK-wide opportunities, including:

  • Lower bills and charges as a result of competition between water retailers and the opportunity to switch between suppliers
  • Improved value for money as water retailers look to provide USPs that include water efficiency services
  • Improved standards of customer service based on the more competitive market in which retailers must operate
  • Services to improve your own operational efficiencies, such as consolidated billing for multiple sites
  • More access to help to become a more water efficient business, further reducing costs

What is the Open Water Market Infographic

All businesses, charities and public sector organisations in England and Scotland that are eligible, are all now able to choose who provides their water and wastewater retail services.

Take a look at our infographic to learn more about the open water market.